Frequently Asked Questions

Social Media Services

What is social media management?

Social media management is the process of creating, scheduling, analyzing, and engaging with content posted on social media platforms, like Facebook, LinkedIn, Instagram, and Twitter. A social media manager may be employed by a brand, individual, or business to reach new customers online or to improve and maintain their reputation.

What social media sites do you work with?

We are working on Facebook, LinkedIn, Twitter and Instagram.

Will social media work for my business?

Social platforms help you connect with your customers, increase awareness about your brand, and boost your leads and sales. With more than three billion people around the world using social media every month, it’s no passing trend.

Can I add or remove the social media platforms to be managed?

Sure, you can make changes to your plan at every time.

How long does it take to get started once I sign up?

Once you sign up on for one of our plans you will be assigned a dedicated project manager within just a few hours to get the setup process started. We always start off with a social media audit, which can take up to two days to complete. Once the audit is complete we are able to get started on content creation and rest of the set up. Depending on how many accounts you signed up for, the set up period can take anywhere from 7 to 10 business days to create all of the content and get final approvals by you before we start posting.

How often do you post and why?

We are posting for you on a daily basis. Posting more increases engagement and also earns you more followers faster. If you are looking to grow your page, it’s important you post frequently and consistently to keep your loyal audience engaged with great content and keep your brand front of mind.

Who will be working on my account?

A well-trained, dedicated Content Specialist will be the one finding and sharing content for your accounts. Our Content Specialists are just that – specialists in social media content. They spend hours scouring the web, searching for relevant content to share on your accounts. Their goal is to engage with your audience the way you would if you had the time. We’re big on taking ownership and responsibility for our work, and it shows in everything we do.

Do I get to approve the content that you will post to my social media accounts?

You will have the absolute final say on all content we create and we will not post anything to your pages until its fully approved by you. We work with you every step of the way to make sure that you get the chance to approve all topics, articles, images and any other content we create for your social media accounts. Your feedback is extremely valuable and it helps to ensure that we can deliver the absolute best content for your needs.

How does your guarantee work?

We are confident that you will be completely satisfied with our service and social media management plans, that we back up all of our work with a full 30-day money-back guarantee! This means that if you are unsatisfied during the first 30 days of our working relationship. we will refund your first payment.

How can I pause or cancel my plan if needed?

If you want to cancel or pause the service you can simply write to us by email. We ask that you kindly give us at least 7 days notice before the renewal date of your plan. This is to ensure that we can deliver any outstanding work in final version and do a smooth handover of your accounts.

Website Design & Optimization Services

What is a website?

A website or web site is a collection of related network web resources, such as web pages, multimedia content, which are typically identified with a common domain name, and published on at least one web server. Notable examples are wikipedia.org, google.com, and amazon.com.

How does the whole process work?

Website Development Process. Gathering Information: Purpose, Main Goals, and Target Audience. Planning: Sitemap and Wireframe Creation. Design: Page Layouts, Review, and Approval Cycle. Content Writing and Assembly. Coding. Testing, Review, and Launch. Maintenance: Opinion Monitoring and Regular Updating.

How will you build a website that I like and fits my brand?

If you want your business website to be successful, stunning web design is not enough. The design also needs to reflect your brand identity. When you create a website, you need to make sure that the colors, the texts, the images, the navigation and everything else is geared towards optimized representation of your brand.

How long will it take?

Most web projects should allow for 3 to 4 weeks from the time that the project kicks off to the time that the website launches. Where complexity is higher or the scope of the project is particularly large, projects can take 2 months or longer.

What platform will you build the website on?

We use WordPress and while it started as a blogging tool, it has evolved throughout the years into a powerful website builder and a robust content management system (CMS). The best part about WordPress is that it’s easy to use and flexible enough to make different types of websites.

How long will my old website be down?

As long as we are building your new website your current website will remain online and the process of replacement will take up to an hour.

What do you need to develop the website?

We will ask you questions related to your business, your goals, materials like images, videos.

Do you all maintain the website?

Yes we can maintain your website.

How do I know what Website pages I need?

You will be working closely with our project manager to identify the exact pages that your website needs.

Can someone write my content for me?

Yes, we can do content writing for your website.

Lead Generation Services

What is Lead Generation?

Lead generation is the process of attracting and converting strangers and prospects into someone who has indicated interest in your company’s product or service.

How does your Lead Generation process work?

We work with you to find the right people, and we connect with them on a daily basis. Our Lead Generation experts will set up a successful marketing campaign for your business.

What results can we expect to see as a result of using your services?

We use our years of experience to lay the ground-work for your success and stand with you along the way, so you can expect a daily stream of leads for you business.

How much work will I have to do?

We provide you the leads, you just have to convert them into sales!

Can I get the data of the prospects you are reaching out to?

Yes, you will get daily and live updates about your prospects and potential customers.

Can I send you a list of specific individuals to send messages to?

Absolutely, this is much appreciated!

Do you respond to prospects for me?

No, we don’t. We just send the initial message and follow ups.

How long does it take to get launched your campaign?

It usually takes 5-7 business days to finish the set up and get started.

How does your pricing work?

We are offering monthly plans that are starting at $1000.

Do you offer refunds?

We are confident that you will be completely satisfied with our service and Lead Generation plans, that we back up all of our work with a full 30-day money back guarantee! This means that if you are unsatisfied during the first 30 days of our working relationship. we will refund your first payment.

Blog Writing Services

What type of results can I expect?

One of the most recently recognized benefits of blogging as a business is a blog’s ability to improve your website’s SEO. Blogging is good for SEO because it helps with a number of things that are important ranking factors. When you have a blog that’s updated regularly with blog posts that are high quality and on topics relevant to your audience, it can make a huge difference to how your overall website performs in the search engines.

How much content do you recommend publishing each month?

Most lasting content marketing success stories attribute their effectiveness to the newsletter. At minimum, you want to send a content newsletter once a month, which means you should produce at least 2-4 pieces of content per month.

How will you create content that fits my business?

If you have a product or service to sell, you will also have some expertise or something you are really passionate about, other people will want to hear this expertise or share your passion otherwise you would never sell your product or service.

Do I have to provide you with content for blogs?

You are not obligated, but it would be very helpful if you could provide us some more details about your business.

How long are the blogs you write?

We write blogs from 500 to 1000 words.

Who will be working on my account?

You will be assigned a dedicated content writing manager. This person is trained in content writing and is likely to have experience working with clients similar to your industry. This person will be your main point of contact.

How long does it take to get started?

As soon as we have blog topics approved from you we can start writing.

How will you learn my business?

We do research your website, ask you for blog topics, your target market, the tone/voice and style, the CTA and any special requests from you.

How long are the contracts?

Our blog writing service is based on a monthly basis without a contract.

Are there any setup fees?

No, there are no setup fees!

Advertising Services

Why should I advertise?

One of the main reasons why taking advantage of online advertising is important is because you don’t have to spend millions of dollars to promote your products or services. It’s very cheap, and you can advertise for a wider range of target audience and geographical locations on a shoe-string budget.

Where can I advertise?

We are offering Facebook & Instagram Ads and Google Ads.

Why should I advertise on social media?

Social media advertising allows you to target and retarget ideal consumers. With sophisticated targeting capabilities, social media platforms like Facebook help you target your ideal buyers, which allows you to drive more relevant traffic to your site. This is the best way to get the most out of your marketing spend.

Why should I advertise on Google?

AdWords is an advertising platform used to generate traffic to your website which in turn would help in generating leads/sales or whatever your business objective, is from the website. This is a paid platform and you need to invest money to show your ads on Google network.

What should I advertise?

You can advertise anything of interest for you, your business, your services and your products.

How long until I see results?

For most campaigns, you’ll see something happening within a week. That means you should at least try for a week but my recommendation for most ad campaign durations is two weeks. So, two weeks. Give any campaign at least two weeks to see if it’s going to work or not.

What type of results can I expect?

The key performance indicators we look at are website traffic and conversions. We will evaluate how much traffic your website is receiving, and how many people actually converted into the desired result.

How much traffic can I expect?

The amount of traffic each month will vary. It depends on 1) how effective we make your campaign and 2) your advertising budget. The more fuel we have in the tank, the more results we can generate for you.

How long are the contracts?

We offer initial contract terms of 3 months. After the initial contract term is complete, your account will be serviced on a month-to-month basis. You have the option to cancel at anytime with a 30 day written or digital notice. After 30 days, we will cancel all services and return any information we have back to you.

Are there any setup fees?

There are no setup fees!

Search Engine Optimization Services

What does SEO stand for?

SEO is an acronym that stands for search engine optimization, which is the process of optimizing your website to get organic, or unpaid, traffic from the search engine results page.

How will you identify keywords for my business?

Keywords are not just important for the SEO of a website, they are important for off-site content and social profiles as well. Now, it is important to focus on creating content that is unique, high quality, and relevant while still using your target keywords when it is appropriate.

How will you do a competitive analysis?

Competitive analysis is a key aspect when in the beginning stages of an SEO campaign. Far too often, I see organizations skip this important step and get right into keyword mapping, optimizing content, or link building. But understanding who our competitors are and seeing where they stand can lead to a far more comprehensive understanding of what our goals should be and reveal gaps or blind spots.

What will you change on my website? Will it be different?

Numerous fractions are altered during redesign including code and pages. If they are not properly handled, it can negatively impact the website’s SEO and affect the long-term growth of the site. If done correctly, however, redesigning a website can also increase your SEO strength.

If I decide to choose you, how many keywords can I choose as the campaign focus?

You can choose up to 10 keywords.

What type of results can I expect?

We offer search engine optimization services to businesses to help them improve their visibility online. Search engine optimization is the process of making changes to your website design and content to make your site more attractive to the search engines. You can expect an increase in website traffic, leads and sales.

How long will it take to see results?

There is a lot that plays into how long SEO takes. Let’s dive in. As internet marketer Brad Randolph states, “SEO can take as fast as one day, or as long as 6 plus months to see results.” Some website owners claim to see results in as little as two weeks, while others report it to take as long as six months.

How often will I get a report?

You will get a report every month.

How long are the contracts?

Our contracts are 6 months long.

Are there any setup fees?

There is a one time setup fee when building a new website.

General Questions

Do you have phone support?

Yes, we offer live phone support if needed. Usually, we can respond to your email request within 1 to 2 hours but if you prefer to speak to someone by phone, you can request a call through our contact form on our website or directly with your project manager.

Do you have any discounts for agencies and resellers?

You can write to us through our contact form to request volume pricing. Whether you are an agency, a freelancer, a consultant, or just have high volume social media needs, we are able to assist you.

What is the best way to communicate with your team?

We generally communicate by email unless a call is needed for some reason. Our Support Team is available Monday – Friday, between the hours of 9am – 6pm CST. You can message us at any time by email and we will respond within 1 to 2 hours.

Where is your company located?

We are established in Calgary, Canada. Our company has grown over the years and we currently have employees located in a total of 6 other countries.

How does the billing work and how do I make payments each month?

Our plans are month to month and will automatically renew on the same day each month from the day that you signed up. We currently accept payment by credit cards – Visa, Mastercard, and American Express, and PayPal is available on request.

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About Us

We provide everything you need to generate awareness, get more leads, drive more website traffic, connect with more customers, and increase sales for your business. We are a one stop shop!

Location

Strong Digital Media Inc.
500 4th Avenue SW, 2500
Calgary, AB

Email: support@strong-social.com